Returns, Exchanges & Store Credit

At Frenesi, eligible returns are refunded as store credit, issued through a credit note or gift card. We do not offer cash, bank transfer or original-payment-method refunds for standard returns, except where required by applicable law.

Return Eligibility

Please report your return request within 14 days of receiving your parcel.

To qualify, your item must be:

• Unworn, unused and in the same condition as received.

• With all original tags intact.

• In its original packaging.

• Accompanied by a receipt or proof of purchase.

Items showing signs of wear, use, washing or damage after delivery may be declined following inspection.

How to Request a Return

Email returns@frenesifashion.com with your order number and details of the item you wish to return.

Once your request is approved, we’ll share instructions on how and where to send your package. Customers are responsible for arranging the return shipment or reverse pickup. Please obtain approval before sending your item back.

Store Credit

Once we receive your return at our facility and it passes our quality check, we’ll issue a credit note or gift card.

• Credit equals the amount actually paid for the returned item, after discounts.

• Original shipping charges are excluded.

• Credit is valid for six months from the date of issue.

• Credit can be used at www.frenesifashion.com.

Size Exchanges

We offer one size exchange per order, subject to eligibility and availability.

Please report your exchange request within seven days of receiving your parcel. Items must meet the return conditions listed above.

If the required size is unavailable, you may exchange the item for another product. An order cannot be exchanged a second time.

Items Excluded from Standard Returns and Exchanges

The following items are not eligible:

• Sale and clearance items.

• Nightsuits and loungewear.

• Intimate wear, including lingerie and bralettes.

• Jewellery and handbags.

• Customised, personalised or special-order products.
  

• Gift cards.

These exclusions do not limit remedies available under applicable consumer law for defective, damaged, incorrect or misdescribed goods.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged or defective, or you receive the wrong item, contact support@frenesifashion.com promptly with your order number and photographs of the issue.

We’ll review your concern and provide an appropriate resolution, including a monetary refund where required by applicable law. Our standard store-credit restriction does not override your statutory consumer rights.

Colour Variations

Product colours may appear slightly different due to photography lighting and screen settings. Minor colour or contrast variations alone do not qualify for standard returns or exchanges. This does not apply where the product materially differs from its advertised description.