Exchange Policy

We at Frenesi Strive our best to provide our customers with latest international fashion at your doorstep.
Our Team of dedicated customer care executives are available to help assist with all your queries.
Please refer below in case you are not satisfied with your order.

Exchanges- In case you are not satisfied with the size or quality of the product received you can simply raise an exchange request within 48 hours of receiving your order by simply writing us at support@frenesifashion.com with your order number. Exchanges must be self shipped to our office in India. Exchange timeline shall be informed based on the availability of the product stock.

Order can be exchanged only once . Please WhatsApp us on +91 9877562085 for our team to assist you with size information.

Please make sure that the exchanged items contain all original tags and packaging and are packed securely and safely to prevent any loss or damage during transit. All exchanged items must be unused, unaltered and unwashed .

Packages received without original invoice/tags/packaging shall not pass exchange check.  Any sign of usage will give us the right to refuse the exchange. Please use a reliable courier service for back shipping. The costs for the exchange must be borne by the customer.

Products like Swimwear, Lingerie , Statement Jewellery & Accessories and Facemask are not eligible for exchange/return due to standard hygiene policy.
No Exchange/Return/Cancellation applicable on final Clearance sale articles.