Service - support@frenesifashion.com
Frenesi accepts one time returns on clothing articles that you're not satisfied with your purchase.
Footwear is only available for size exchange. If the size is unavailable a credit note will be issued against the same value.
No returns are accepted on accessories, handbags , swimsuits & lingerie due to hygiene issue.
To be eligible for a return,
In case of any defects , we will require an opening video of the parcel as all articles undergo quality check before dispatch.
To start a return, you can contact us at Support@frenesifashion.com within 7 days of delivery. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Reverse pickup is also available at Rs 110/-
After successful return we issue a credit note/ gift card of the value equivalent to the price of the product- shipping cost of Rs 50 (excluding any discounts/shipping). The same is valid for 6 months for purchase on our website www.frenesifashion.com
We don't offer cash / online source refunds.
Disclaimer: The colour in images on the website can slightly vary due to product shoots in professional lighting. Slight colour/contrast issues won't be eligible for returns/exchange.
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