Frenesi Fashion (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit or make a purchase from www.frenesifashion.com.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

 

 

1. Information We Collect

 

When you visit or make a purchase from our website, we may collect the following information:

 

a) Personal Information

 

• Full name
• Phone number
• Email address
• Billing and shipping address

 

b) Transaction Information

• Order details
• Payment confirmation and transaction reference

⚠️ We do not store your card details, UPI IDs, or banking information. Payments are processed securely through RBI-authorized payment gateways.

c) Technical Information

• IP address
• Browser type
• Device information
• Cookies and usage data

 

 

 

2. How We Use Your Information

Your information is used to:

• Process and fulfill your orders
• Communicate order updates, confirmations, and customer support
• Process refunds, returns, and exchanges
• Improve website performance and user experience
• Prevent fraud and unauthorized transactions
• Comply with legal, regulatory, and tax requirements

 

 

 

2.1 Consent

 

By providing your personal information and using our website, you consent to the collection, use, storage, and processing of your data as described in this Privacy Policy.

 

 

 

3. Sharing of Information

 

We may share your information with trusted third parties only when necessary, including:

• Payment gateways (such as Shopify Payments, Razorpay, etc.)
• Courier and logistics partners
• Website hosting and technology service providers
• Government or legal authorities when required by law

🚫 We do not sell, rent, or trade your personal data to third parties.

4. Data Storage & Security

We follow reasonable security practices and procedures to safeguard your personal data against unauthorized access, misuse, loss, or disclosure, as required under applicable Indian laws.

5. Cookies

 

 

Our website uses cookies to:

• Enable core website functionality
• Analyze website traffic and performance
• Remember user preferences

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

6. User Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your personal data
• Withdraw consent, subject to legal and contractual obligations

Requests may be sent to support@frenesifashion.com.

 

7. Retention of Data

We retain personal data only for as long as necessary to fulfill business, legal, regulatory, and tax obligations. Once no longer required, data is securely deleted or anonymized.

8. Grievance Redressal

In accordance with Indian law, the details of the Grievance Officer are provided below:

Grievance Officer:

Name: Tanvi Pathania

Phone: 9877562085

Email: support@frenesifashion.com

All grievances will be acknowledged and addressed within 48 hours.

9. Third-Party Links

Our website may contain links to third-party websites, payment platforms, or social media services. We are not responsible for the privacy practices or content of such external websites. Users are encouraged to review the privacy policies of those websites before providing any personal data.

10. Children’s Privacy

Our website is intended for use by individuals aged 18 years and above. We do not knowingly collect personal data from minors. If we become aware that personal data of a minor has been collected, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on the website.